The Challenge
Anouska launched Eclipse Accountancy from scratch in 2018, no clients, no infrastructure, and no margin for error. Every tool she chose had to earn its place from day one.
As the firm grew, so did the complexity. Managing a team with no prior shared software experience, handling charity accounts production for clients, and keeping on top of AML compliance and identity verification all created pressure points that generic or poorly supported software simply could not absorb.
The firm also had a clear strategic ambition: to scale efficiently without growing headcount proportionally, which meant every hour saved through technology directly translated into capacity for higher-value client work.
"We're doing a massive tech stack review to improve efficiency so we can grow clients without growing headcount."
The Solution
Eclipse Accountancy has used TaxCalc since day one, a deliberate choice driven by Anouska's own familiarity with the product and her confidence in its depth of capability.
The firm runs Tax, Accounts Production, and Company Secretarial through TaxCalc, with additional supporting tools alongside. Despite no prior TaxCalc experience across the team, onboarding was quick.
"None of the team had previously used TaxCalc but it doesn't take long and now they are all hooked."
Three features have made a particular difference:
Check and Finish gives the team built-in confidence on every return, reducing manual checking and minimising the risk of errors going unnoticed.
Biometric ID verification transformed what had previously been a time-consuming client onboarding process. For a small firm where administrative drag has a direct cost, the impact was immediate. "Biometric ID really saved us. All of our clients have been able to use it with no problems. We would have lost weeks without that."
Charity accounts production solved one of the firm's most persistent pain points. Previously using BTC for charity clients, the team found the experience frustrating and time-consuming. TaxCalc changed that entirely.
"In my opinion, no one did charities well until TaxCalc hit the market."
The Results
Eclipse Accountancy is a firm that has grown steadily since launch, with TaxCalc at the core of how it operates. The outcomes speak directly to what matters most for a lean, ambitious practice:
Weeks saved on client onboarding: biometric ID verification eliminated what would otherwise have been a significant administrative burden across the client base.
Charity accounts transformed: a workflow that had previously driven frustration is now a smooth, efficient process that serves clients and the team alike.
Fast team adoption: despite no prior TaxCalc experience, the team was up and running quickly, with no lengthy training programme required.
Reliable, responsive support: in a small firm, waiting on software support is not an option. Eclipse Accountancy has not had to. "Support is exceptionally helpful. The responses are amazing, they are so helpful, we love them."
Best value in the market: across every tool the firm uses, TaxCalc stands apart. "TaxCalc, hands down, is the best value for money. What we get from the product and support for the price is the best value software we use across the firm."
And with an eye on the future:
"We definitely won't be moving away from TaxCalc. You guys keep on top of all the updates, you've never let us down."
